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Date |
Type |
File |
Size |
Description |
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2005/12/26 |
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Add/Remove Office Navigator Software and Re-Install |
After you have installed the Office Navigator software, the Office Navigator Icon will display on system tray. If you want to re-install the software for any reason, you must delete the Office Navigator software drivers from your system. Right-click the mouse button on the Office Navigator Icon and choose EXIT. Next, open the Control panel from the Start menu and then select (Add/Remove) to delete the Office Navigator software. This will remove the drivers from your system. Now you must restart your system and re-install the software drivers. Note: You must use this procedure if you want to upgrade your Office Navigator functions or the software does not work properly. |
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2005/12/26 |
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The Office Navigator software is not working properly. |
The Hot Key functions do not work after installing the Office Navigator Software. Please make sure you have no other drivers installed for another brand of keyboard that uses Hot Key drivers. If so, you must un-install the other driver and then reinstall the Office Navigator Software to fix the problem. (see Q: Add/Remove Office Navigator Software and Re-Install) |
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2005/11/24 |
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Why doesn't my EKB-804TP keyboard work with an extra mouse attached? |
The computer only recognizes one PS/2 or serial port mouse, though an extra USB mouse can be recognized. Detach the extra mouse to restore operation of the keyboard. |
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2005/11/24 |
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Where can I find the serial number for the MCK-90, MCK-980, or EKB-804PRO? |
The serial number for these products can be found on the software CD. The serial number 21120103-1200000051 provides access for a trial period.
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2005/11/24 |
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Can I use MCK-800 under Linux? |
We do not support Linux at this time. Only Microsoft operating systems are currently supported.
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2005/11/24 |
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I own a MCK-800 keyboard and I have two CD drives. How do I change the default drive to the D drive ? |
The MCK-800 keyboard does not support this feature, but our new model (EKB-804 PRO) does. However, you can change the CD-ROM drive's letter designation by first right-clicking the MY COMPUTER icon on the Windows desktop. Then, in the pop-up menu that appears, select PROPERTIES --> DEVICE MANAGER --> CD ROM. Double-click the CD ROM icon and choose the type of CD-ROM drive you have by double-clicking its icon. Choose SETTING, and at the bottom of the window, you can change the letter designation for your CD-ROM drive.
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2005/11/24 |
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I am using an MCK-800 keyboard and the indicator light for the automatic email checker is on all the time. |
You can configure the mail checker to auto-detect any incoming mail at specified intervals by right-clicking on the mail checker's program icon in Windows. |
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2005/11/24 |
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There are two drivers for MCK-800 keyboard¡Xwhich is the correct one to download? |
First download the HID View Program from our website. Please make sure your keyboard's interface is USB, as this program will only work for the USB interface. Then use the following steps: (1) Plug your keyboard into your computer.
(2) Run the HID View program.
(3) In the left pane of the window that appears, click the port into which you plugged the keyboard
(4) Look at the right pane, and check the idProduct number.
(5) If the number is 9731, download the Only for IC 9731 USB Interface Driver from this link: Win98.
If the number is 9999 or something else, download the Apply to Both USB & PS/2 Interface Driver from this link: Win98/Me/2000/XP.
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2005/11/24 |
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When the MCK-800 driver is installed, the hot keys work awkwardly or don't respond at all. |
There are two possible causes for this problem: First, the installed driver may not be the correct one. Make sure that the installed driver is the one for the MCK-800, not for the MCK-800A. Second, the driver may not have been properly installed. Below are the directions for first uninstalling the driver, and then for downloading a driver if you do not have ready access to its installer, and finally, for installing a new driver. To uninstall all the driver files:
(1) First, close the driver by using the icon at the bottom right corner of
the Windows desktop.
(2) Go to START ¡÷ CONTROL PANELS ¡÷ ADD AND REMOVE.
(3) In the window that appears, choose the previously installed driver that
you wish to remove, and follow the on-screen instructions.
(4) Go to Program Files and delete all the Media Key Files.
(5) Reboot the computer before installing a new driver. To download and install new driver files:
(1) Download the driver from this link: MCK-800 DRIVER.. You will need the CD key 21110103-006111.
WARNING: Be sure that you have removed previously installed driver files before installing the new driver files.
(2) Double-click the icon for the driver's installation program and follow the on-screen instructions.
WARNING: Do not attempt to speed up the installation process by performing actions such as double-clicking on the screen, as this may cause the installation to fail.
(3) Make sure that you reboot your computer after you install the new driver. The hotkeys will not work until you do so.
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2005/11/24 |
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I cannot use the EKB-880 keyboard with my iMac. Do I need to install a driver? |
As the EKB-880 is a plug-and-play device, it does not require a driver. However, it only works with Mac OS 8.6 and higher, and requires USB 1.1 and higher. |
